General Questions
You’ll find in this section all the frequently asked question.
If you need futher informations, feel free to Contact us.
How do I contact you?
If you have questions about your reservation or would like to make, amend or cancel a reservation, you may do so on our website, via e-mail to our team: info@247vehiclehire.com, or via phone on 020 8108 5922
If you are currently on rental and need immediate roadside assistance, please refer to the contact numbers located on your rental documentation.
What do I need to bring when I collect my hire vehicle?
You just need to bring your:
- Driving licence*
- Credit card (if it’s a high value vehicle two payment cards must be provided, one of which needs to be a credit card),
- Proof of any discount (such as a 24|7 Approved card),
- Photo ID for international rentals (such as a passport or driving licence)
*If you hold a UK driving licence and are renting a car or van in the UK, you must bring a DVLA licence code with you when collecting your vehicle. Codes can be requested from online (you will be asked to submit your driving licence number, National Insurance number and home postcode), or by calling the DVLA on 0300 083 0013 (Monday to Friday 8am7pm, Saturday 8am2pm). The code (which will be valid for a maximum period of 21 days from the point it is generated) must be presented to the store and still be valid when picking up any vehicle from us.
You may also need to bring proof of where you live, which could include a recent utility bill or bank statement. Your driving licence will not be accepted as proof of address.
If you’re a 24|7 Approved member, simply bring your membership card and your driving licence. Lastly, if you booked online or over the phone, bringing a print out of your booking confirmation showing your unique booking reference can streamline your check-out process. If you booked through a travel agent or third party agent, you will also need to bring the voucher they have supplied.
What type of driving licence do I need to hire a vehicle?
Whether you’re hiring a car or van, you just need a clean driving licence that covers the vehicle you’re hiring. Don’t worry if you have points on your driving licence. You can still hire a car in the UK if you have six or less points. You must have held your driving licence for at least one year if you are hiring in the UK. Please remember to bring your physical driving licence with you when you collect your vehicle (we don’t access electronic licenses).
What happens if I receive a fine?
When a traffic offence occurs, we are notified by the relevant authorities as the registered owner of the vehicle in order to identify the driver of the vehicle. Whenever possible, liability is transferred to the driver of the vehicle at the time of the offence and the authorities re-issue the Penalty/Parking Charge Notice to the driver. We charge an administration fee to cover our costs involved in this process.
Following a liability transfer, the authorities contact the driver directly by post with the re-issued fine. Rest assured, the dates of fine payment are updated so that the driver is not affected by the time taken to transfer liability. In some circumstances, liability cannot be transferred and the fine is paid on your behalf by us. The lowest possible fine amount is paid and is charged directly to the customer.
Please note, to dispute an offence, the authorities must be contacted directly. Details of the dispute process and all contact details for the authority will be detailed on the re-issued penalty charge notice that you will receive.
How do I cancel or modify a booking?
We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, you may do so on our website or via phone on 020 8108 5922. If you have booked through a third party, such as a travel agent or broker, please contact the booking source directly for assistance.
It is important that you have read and understood our cancellation policy which is included in our booking terms and conditions.
If you have prepaid for your reservation, connect with our chat team using the below icon to request the applicable refund. Please note that any refunds can take up to 5-20 working days to reach your account once it is processed.
Do you charge a premium for fuel when the vehicle is returned not full?
Customers are expected to return the vehicle with the same fuel level as the vehicle was picked up.
If you don’t have the time to refuel, we can do it for you but please keep in mind that this will incur an additional fee.
How old do I need to be to hire a car or van?
To hire a vehicle, you need to be at least 23 years of age at the moment of collecting the vehicle and have held a driving licence for at least one year.
Can I extend my rental?
f you would like to extend your current hire, we’ll do our best to help. You can email the team via info@247vehiclehire.com or contact by phone on 020 8108 5922 stating your rental agreement number or the registration number of the vehicle. Please note – extra days will be charged at ‘pay at location’ prices and your pre-authorisation will be updated to include any anticipated additional costs. We will try to help you extend your rental over the phone, however sometimes you may be required to visit one of our locations.